Frequently Asked Questions (FAQ)

Q: How do you ensure the quality of technical translations?

A: We follow the industry-standard TEP process (Translation, Editing, and Proofreading). Every project is drafted by a subject-matter expert and then reviewed by a second linguist to ensure terminology accuracy and stylistic consistency.

Q: Is your medical interpreting service secure?

A: Absolutely. We are HIPAA Compliant, meaning we follow strict protocols to protect Patient Health Information (PHI). Our interpreters work in private environments and use encrypted platforms for both VRI and OPI sessions.

Q: What is your typical turnaround time?

A: It depends on the complexity and volume of the project. On average, we translate 2,000–2,500 words per business day. For urgent requests, please indicate this in your inquiry so we can prioritize your project.

Q: How do you handle payments from international clients?

A: We make it easy for our global partners. We accept payments via Wire Transfer, Payoneer, or PayPal, and we provide professional invoices for your accounting records.